Returns and exchanges

All CARMENSI production is made in Spain by artisans through a sustainable process, so there may be differences in color or size between the same pieces which is a guarantee that each of them has been done by hand. Both the leather and the rest of the materials come from Spain and have been selected taking into account the highest quality standards. Please contact us within 24 hours once the shipment has been received in case any of the parts have been damaged during the shipment. We will replace it as soon as possible.

Silver and gold bath

The silver and gold patina can be attenuated with the passage of time as a result of the use and the friction. The speed of this natural process will depend on how the parts are taken care of. We do not recommend wearing them while we sleep, swim or play sports. Nor do we recommend contact with perfumes and make-up. It is advisable to always keep the pieces in their original packaging to avoid possible friction.

Magnets

With time and use the magnets can become detached in which case please contact us to advise you.